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| Common Questions |
Can I write a check for my purchase?
Goody's will be happy to accept your personal imprinted check,imprinted with your name and address, made payable to Goody's for the amount of your purchase. For your protection, the following information will be requested from you at the time of checkout: 1.Valid driver's license or state-issued I.D. 2.Home and work telephone number. The maximum service charge allowed by law will be applied on all returned checks. We reserve the right to present
returned checks electronically, along with the returned check fee, to your bank.
How do I take care of a returned check?
Our returned checks are handled by Certegy Payment Recovery Systems. You can contact them at 1-800-873-5869.
Can I pay for my purchase with my credit card?
Certainly. Goody's welcomes the following credit cards as payment for your purchase: Goody's credit card, Visa, Master Card, Discover, and American Express.
*Your card may only be used by the authorized cardholder (person listed on the front of the card)
Do you accept Goody's credit card account payments at your store locations?
All Goody's locations accept Goody's credit card account payments.
*You will need your card or statement in order for us to process your payment.
What is Goody's Credit Card Account Payment Address?
WFNNB
P.O. Box 659704
San Antonio, TX 78265-9704
When will I be able to pay my Goody's credit card bill online?
You asked, and Bob listened. We are now able to process online payments. Register Now
You can now access your credit card account online and pay your bill.
Who do I contact if I have a question about managing my Goody's credit card account online or an online application?
If you have an inquiry about managing your Goody's credit card account online or an online credit card account application, please call World Financial Network National Bank (WFNNB) 1-800-224-3114 (TDD/TTY 1-800-815-3596).
Can I buy Giftcards at Goody's?
Yes indeed. Simply inform our Associates of the amount you wish to purchase. What a great way to shop!
1. May be redeemed at any of our stores
2. May not be redeemed for cash
3. Any unused balance will be reissued as a Goody's Giftcard
*Goody's is not responsible for lost or stolen Giftcards, Gift Certificates and In-Store Credits
How do I check the balance of my Goody's Giftcard?
You can check your Goody's Giftcard balance by calling 1-888-883-9873
Does Goody's offer its customers a layaway program?
At this time, Goody's has placed its layaway program on hold temporarily.
How do I sign up for your mailing list?
If you would like to sign up for our e-newsletter, please go to www.goodysonline.com.
Can you help me find a specific product?
Unfortunately, at this time we are not able to handle requests for particular products. However, please free to ask an Associate or member of management at your local Goody's to do a search for the item. He or she will be happy to assist you in any way that they can.
How can I be a model for Goody's?
For print advertising, Goody's works primarily with models who are represented by agencies out of New York City. These agencies include--but are not limited to--Ford, Wilhelmina and Major Models. If you are interested in being represented by one of these firms, please contact them directly.
fordmodels.com
wilhelmina.com
majormodelmanagement.com
For television advertising, Goody's may work with modeling agencies based in the Knoxville, Tennessee-area. In these cases, we often contact either 18-Karat or TalentTrek.
18karat.com
talenttrek.com
What if my purchase goes on sale after I bought it?
If you purchased an item that is now on sale, we will gladly make a price adjustment to the current sale price. Simply present the original sales receipt at a Goody's retail store within 7 days from the date you made your purchase. We regret that we cannot offer price adjustments via phone or mail.
*Layaway purchases may be adjusted within 7 days of initial deposit
Can I get a refund for something I recently purchased if I have the original sales receipt?
Sure. If you're not satisfied with your Goody's purchase, just return it with the original sales receipt. We will be glad to offer you an exchange or a refund matching the method of payment indicated on your receipt within 90 days. We simply ask that the merchandise be in like-new condition.
*Excludes Goody's Giftcard purchases
**Cash refunds on check purchases require a waiting period of 10 business days
What if I don't have a receipt?
If you don't have a receipt, simply return the merchandise within 90 days. We will be glad to offer you an exchange or in-store credit for the item's lowest selling price.
*We reserve the right to deny any refund/exchange.
**A valid driver's license or state-issued I.D. must be presented
Where can I find a specific store's hours?
Our hours vary from location to location, and they change based on special sales events. For information about store hours, it is best to contact the Goody's location nearest you. Our store's telephone numbers are available by entering your zip code in the Store Locator at the bottom of our homepage.
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